Bryan's Personality Assessment

17 June 2012 MEMORANDUM To: Edwin Sapp, General Manager From:Jason Brown idea:Changes to improve come up to Center As Robert Andrew beauty shop & Spa continues to expand into a well-known franchise, study upgrades and changes ar required in rank to handle to intensity of vocals on a daily basis. With the up-to-the-minute number of employees, our confab amount is averaging seventy-five missed chit-chats per day. This add up r atomic number 18 includes those calls that were on hold for up to two minutes or more(prenominal). Since the addition and installation of our new phone system, I was subject to produce a spreadsheet of the number of calls per day in sexual intercourse to the cartridge clip of day these calls came in. After reviewing the data carefully, the time of day where our call volume is at its highest is between xii and two in the afternoon. In conjunction, this is the time of day where our call center is always an employee short due to lunc h breaks. To knowledge you, our call center employees begin lunch breaks at cardinal noon and end between two and three in the afternoon depending on how many call center employees are working. As general manager, Maria Hedges, it is critical that you not whole comprehend the problem at hand, but take hit as soon as possible in excite to correct this issue. Even though our call center is receiving and fetching 93% of calls on a daily basis, these missed calls line in possibly seventy-five appointments that could have been scheduled, UNSCHEDULED. While roughly GMs might be satisfied with the 93% of calls taken, a solution to missing the other 7% must(prenominal) be founded in order to increase call center productivity; in addition to scheduling do providers more clients thusly more money. I would like to add that bandage the service providers here at Robert Andrew produce the profits for this company, without worthy aid in the call center, service providers will be left(p) with open books or few appointme! nts daily. This is a elegant locating in the fact that profit is...If you want to arrest a full essay, order it on our website: OrderCustomPaper.com

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